Old Ottawa South Community Association

Online Registration FAQs

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 How to Register

  1. If you don’t have a profile with us, register a new account with OSCA. You will be able to create an ADULT profile for yourself. You will be emailed a confirmation.
  2. Once you’ve confirmed your account, you can start registering for programs. If you have children, you can create profiles for your child(ren) if you are choosing different programs and camps for them.
  3. If you ALREADY have a profile, you can click either “Camps & PD Days” or “Programs” (these buttons are found on the Home Page under “Register Online” at the top of the page).
  4. Search for the program you need using the different search options.
  5. Click the course you want and review the details. If you’re ready, click “Register” on the bottom right hand side of the page.
  6. You will be prompted to log into your account.
  7. You’ll then be moved to a page that will allow you to select the participant who you are registering. If the person you are registering is not in the drop-down menu, select “Create New” and follow the prompts.
  8. Once you select that person, continue by pressing “Add to Cart” at the bottom right of the screen.
  9. You will be brought to your “Cart” to review the cost and details. Click the blue-lettered “Terms and Conditions” towards the right of the screen. Please review so you know our policies. 
  10. When satisfied, select “I agree to the Terms and Conditions” and continue by selecting “Confirm Cart.” (Note that if you no longer want the course you’ve selected, click the red “x” beside the course name.
  11. You will then be prompted to proceed with payment. You must pay by Visa or Mastercard when registering online.

Registration Tips and FAQs

How do I register for more than one person in my family?  

Once you have put a course/camp in your basket, you will be asked to choose which member of your family you’re registering (from the profiles you already created). You can repeat this each time you pick a course. If your family members are not linked, however, you won’t see them. If this happens, you can email This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance or call the Firehall at 613-247-4946. 

 

What do the barcodes do?

 

You’ll see barcodes beside courses listed in our guides that look something like this: YPCCTW18 (Core Challenge and Yoga Stretch, if you’re curious). If you type those codes into the space that says “Course Barcode”, you’ll be brought directly to that course. Summer Camps also have barcodes but they’re written as 3-number codes like this: 347 (Camping Camp). You can put those codes directly into the Camp Barcode search in the Camp search engine and it will bring the camp up directly. *Please note that the barcodes change from guide to guide.*

 

Can I do a search if I don’t know the barcode? 

 

Yes, you can. You can search courses by entering part of the program's title in the Program Name field. For example, if you search for "yoga", the system will show all of the courses with “yoga” in the name. If you’re not looking for anything specific, you can use the “Categories” drop-down menu to see the different groupings.  

How can I reset my own password? 

  1. Visit this link https://osca.legendonlineservices.ca/enterprise/account/login. There will be a button below the login bars that says, “Reset My Password.” 
  2. When you click that button, you’ll be asked for your email address. Once you submit it, an email will be sent to your account with a link to reset the password.
  3. If you don’t see the email, make sure you check your “Junk” folder. 
  4. If the email doesn’t send or you’re not sure which email address you used for your account, you can email This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance or call the Firehall at 613-247-4946. 

How can I view my receipts/statements online? 

  1. Login to your profile at https://osca.legendonlineservices.ca/enterprise/account/login
  2. Once you’re in your profile, look on the left hand side (red buttons) and click the “Bills & Payments” button.  
  3. Click the “Statement” tab. 
  4. Put in the dates you want (or leave them blank to search all of your programs) and click “Search”
  5. You’ll then see your statement for the programs between the dates you selected. On the right of each is a click box with check-marks in them. For any item on your statement that you don’t want, you can click off of it so it won’t show up when you go to print the statement. 
  6. Once you are satisfied with your selections, click “Build Detailed Statement” 
  7. Click “Print” and a PDF version of your statement will appear. Print it and you’re all set!

How can I find my own outstanding balances and pay them?

1. Go to your profile here and log in.

2. From there, click "Bills & Payments" on the right-hand sidebar (shown below).

3. Click "Bills" slightly to the right (in blue font) and all of the outstanding balances will come up. If your screen looks like the image below, you're where you need to be. (NB. This account has no outstanding balances).

4. Select all of the balances you're looking to pay and continue to payment. If you don't see a balance owing, please email This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange a phone payment.

How can I find a family member's outstanding balance and pay it?

1. Login to your account here: https://osca.legendonlineservices.ca/osca/account/login

2. Click "My groups" from the option list on the left-hand side. It's under the headline "View programs/camps"

3. Click "View accounts"

4. Click the family member you're paying for. 

5. Click "View Courses"

6. A list of "Current Courses" will pop-up. If one has an outstanding balance, there will be a blue "Pay outstanding balance" button. 

7. Press that button and click "Pay this bill". You'll be brought to a screen and asked for your credit card details so you can complete the payment. 

If the balance is not showing, please email This email address is being protected from spambots. You need JavaScript enabled to view it. so we can assist you.

Have a question that isn't on this list?

You can ask us questions in-person at the Old Ottawa South Community Centre (260 Sunnyside Ave), call us at 613-247-4946 while the community centre is open, or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are always happy to help!

Last modified on Monday, 30 April 2018 12:24

Contact us

613-247-4946