Old Ottawa South Community Association

Online Registration FAQs

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OSCA introduced a new registration system in December 2015. If you are using the system online for the first time, you may have questions about online registration. For your convenience, our staff has collected our most frequently asked questions into the article below.

Firehall FAQs: Using the New Online Registration System

Online Registration

Will the password for my old family account work with OSCA's new registration system? 

Due to differences between the two systems, the password for your old family account will not work with OSCA's new registration system. Additionally, the Password Reset link will not work if you do not have an online account set up for the new system.

How do I transfer my family account to the new online registration system?

If you had a family account with OSCA but did not already create an online account in the new system for Winter or Summer Camp Registration,  you may have recieved an email from This email address is being protected from spambots. You need JavaScript enabled to view it. with a membership barcode number. If you have a barcode number, you can click here for fast registration. (If the system asks you to verify your identity with your phone number, please do not use dashes.)

If you did not recieve a barcode number or cannot find one, you can start a new account by clicking here. We will be able to resolve duplicate accounts in the near future.

How do I register my kids with the new online system?

You will not need to set up an online account for each child. After you search for a program and click the button to register, you will be prompted to add a participant. You can select your children from the dropdown menu or add new children (and other family members) as participants. 

In future versions, you will be able to edit your child's account details online. In the meantime, if you need to add information to your child's profile (such as to change the date of birth or add allergies and medical information), you can contact the Firehall Front Desk by phone at 613-247-4946.

Select Participant

Why can't I find the program I am looking for?

If you are having trouble with OSCA's Program Search or Camp Search directories, try just entering part of the program's title in the Program Name field. Example: If you search for "yoga" the system will return: Core Challenge and Stretch Yoga, Gentle Hatha Yoga, Little Lotus Family Yoga, etc.

You do not need to know the Program Barcode, but if you do it can help you find a course faster.

Program Search

How do I find my receipts from 2015 and earlier?

Do you need OSCA receipts from 2015 this tax season? While OSCA's new registration system will be used to register for all programs moving forward, you may still access receipts from 2015 and prior by logging into OSCA's legacy online registration system.

To access your receipts from 2015 and prior, log into the old registration system and select the receipts button for each family member..

Old Login Receipts

You may also request receipts in-person at the Old Ottawa South Community Centre (260 Sunnyside Ave), or call 613-247-4946 for assistance.

Have a question that isn't on this list?

You can ask us questions in-person at the Old Ottawa South Community Centre (260 Sunnyside Ave), call us at 613-247-4946 while the community centre is open, or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are always happy to help!

Last modified on Tuesday, 05 September 2017 14:59

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